DMAIC IT! - Improve the Accuracy and Efficiency of Your Pet Behavior Consulting Process
Adopt the DMAIC Process to Eliminate Errors and Improve Client Satisfaction!
With Niki Tudge
CEUs: PPAB 1.5 , CCPDT 1.5, IAABC 1.5, KPA 1.5
Working through a pet behavior change program can be heavy lifting! As Behavior Specialists we find ourselves in counseling roles, working as change agents and improvement specialists. We also set and negotiate the change landscape and individual behavior goals and, of course, oversee the entire project from start to finish.
Being successful in business is very challenging in today’s market and it requires that we not only meet the needs of our client but that we are efficient and effective in how we engineer and deliver our services. Ensuring high quality and consistency are key to our long-term business success.
Building behavior change programs is a process with several inputs and outputs and this requires good process and project management. When our services lack quality management then they are vulnerable to error and costly mistakes. Mistakes impact results of the program, which in turn effects the client’s perception of you and your business.
Learn a systematic way to approach your behavior and training programs where they are data driven and free from process errors and defects. Free up time, limit the cost of mistakes and improve your client satisfaction by implementing the DMAIC Six Sigma philosophy.
Six Sigma is a results-oriented project focused approach to improving quality. It’s a way of measuring and setting goals for services directly connected to your clients’ goals.
In this webinar you will:
1. Learn what Six Sigma is and how it’s ingredients can be used by professionals in behavior change programs as an entire concept and for individual aspects of your business.
2. Learn about a simple and easily implementable process that:
a. Places a genuine focus on the client – the end-user, pet and owner.
b. Is data and fact driven.
c. Looks at continual process improvement.
d. Promotes sustainable results for you and your clients.
3. Learn how to identify and eliminate the defects and errors in your approach and process of managing client programs.
4. Understand how to set up data dashboards to monitor and control the results of your programs.
5. Get access to a couple of free tools that can be used in your business immediately to help you improve the quality and effectiveness of your work.
Niki Tudge MBA PCBC-A CABC CDBC. Six Sigma Certified Black Belt
Niki Tudge MBA PCBC-A CABC CDBC is the founder and president of the Pet Professional Guild, DogNostics Education and The DogSmith. She has substantial leadership experience in business management and administration, particularly in the nonprofit sector, which encompasses her role as the president of Doggone Safe, a nonprofit educational organization. She has published numerous articles, which have been featured in publications such as the New York Times. She has also authored five books; her most recent project, Pet Training and Behavior Consulting: A Model for Raising the bar to Protect Professionals, Pets and Their People, which she co-authored, was published in 2019.
Before following her passion into small business and nonprofit management, she enjoyed a distinguished career in the hospitality industry, holding executive positions all over the world. Her real passion in her corporate role was the identification and development of female talent in the workplace. She enjoyed managing and coaching her team through both their personal and professional development and loved watching the process of female empowerment and growth at a high level of management.
Along with her business degrees from Oxford Brookes University in the U.K., her professional credentials include ISSA Certified Fitness Trainer and she is Six Sigma Black Belt Certified, specializing in data analysis and process improvement. She is also an International Training Board (HCITB) certified people trainer at levels TS1, TS2 & TS3 and a certified facilitator and project manager. In addition, she was recognized for her outstanding contribution to the business community and honored with a Fortune 500 Company Leadership Award for her accomplishments.